I had a Trane service tune up appointment this a.m. Your tech, Tony Woods, did a fine job and represented Wolff Mechanical in a very professional and businesslike manner. Tony conveyed confidence and sincere interest in his work – enough so, that I am motivated to drop you this memo. Thanks.
John & Joan Kablitz
We had our refrigeration unit replaced at our home office in Scottsdale on 6 July 2012.
First, we would like to compliment your mechanical technician, Harold. Harold is a quality technician and a quality representative at Wolff. He gave us insight into our options… repair or replace. He was not in a “rush”, and answered all of our questions including a physical review of our unit’s deficiencies. While we understand “salesmanship”, we also understand and appreciate his totally (sic) honesty. We had an 18 year old unit.
Secondly, we would like to compliment your sales representative, Mike Stoffer. He did a thorough review of the existing refrigeration system, and he explained the necessary modifications. He also explained the features of the system that we decided to purchase and have installed.
Thirdly, we would like to compliment your office representative Marsha. She called a day before the scheduled installation to arrange for an installation “start time”. We were EXTREMELY pleased to begin installing our unit at 6:00 AM. Your installation team had better weather conditions and we had refrigeration restored in the morning. Personally, I would have accepted even an earlier start time.
Fourth, we would like to compliment your installation team, Levi Martinez and Angle Campos. They arrived on time at 6:00 AM, 6 July 2012. They were courteous, efficient, customer oriented and informative. They did a good job of cleaning up the job site.
Your TEAM did an excellent job. Please convey our appreciation to your TEAM members.
They did an amazing job and are a very professional outfit. I love my new unit and the fact that wolff mechanical went above and beyond when installing my unit to hide the copper line and place the a/c in an area where it would be very unlikely to get stolen from again. wolff mechanical is top-notch. all-around amazing service.
Frank & Jeanne H.
We are writing you to let you know how much we appreciate the high quality of service that has been provided to us by Mr. Martin Jarmilo of your company.
We first met Mr. Jarmillo last January when our new heating and cooling system was being started up. He immediately struck us as an extremely knowledgeable and dedicated technician who is both appreciated and friendly.
When Mr. Jarmillo completed the start-up he walked us through the entire system in detail, explaining how it functioned and answering all our questions. We gained such confidence in Mr. Jarmillo through his process that we requested if we could sign-up for a multi-year service but only on the condition that Mr. Jarmillo be our service technician.
We have just completed our first of living in our home and several periodic service calls. Mr. Jarmillo’s technical knowledge and dedication to customer satisfaction has continued to be truly outstanding. He is a truly first class representative of your company of whom you should be very proud.
“Jason and Jose did a great job on such a hot day. They kept me informed and I would recommend them and Wolff Mechanical for any work needed.”
“I am so happy with how everything went from beginning to end! Brady, Chris and Jose I Love you guys! I am so impressed and will tell everyone I know. I promise! You have no idea how happy I am and how smoothly everything went. As soon as I hear of anyone you better. Believe I will refer Wolff Mechanical and Solar.”