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HVAC Troubleshooting System.

Expert Solution Online.

What type of problem are you having?

Air Conditioning Heating

What type of Air Conditioner Problem are you having?

My AC isn’t working. My AC is making a strange noise.

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

Your Air Filter May be Dirty.

Check your air filter and change if it is visibly dirty

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Find your breaker box and look for the circuit labeled “air conditioner”
Try flipping that circuit to “off” and then “on”
Give your air conditioner a couple minutes and see if it comes on now

Did that solve your problem?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment

What type of heating problem are you having?

My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs

What type of heater do you have?

Gas Furnace Heat Pump

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

What best describes your heating problem?

No air is coming out of the vents Air is coming out of the vents, but it's not warm

Make sure power is getting to the furnace

Try this:

Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
Look for a switch (like a light switch) near your furnace and make sure it is set to "on".

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Is there ice on your outdoor unit?

Yes No

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
Try flipping that circuit to “off” and then “on”.
Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?

Yes No

Is there ice on your outdoor unit?

Yes No

Is the noise coming from the outside or inside unit?

Inside Outside

What type of heater do you have?

Gas Furnace Heat Pump

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?

Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other

Did you just turn your heater on for the first time this winter?

Yes No

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Who We Serve

Residential

We have been serving the Phoenix Valley for over 25 years. We are proud to offer the best air conditioning & heating products, world-class customer service and warranties.

Commercial

We specialize in all aspects of commercial HVAC services and take pride in providing the highest quality commercial air conditioning service, heating & maintenance to our customers.

New Construction

When it comes to AC new construction, we know correct installation and design from the beginning can save a lot of problems and dollars throughout the life of the unit.

Our Services

Mechanicals/City Permit

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Testimonials

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Jill J.

“I am so happy with how everything went from beginning to end! Brady, Chris and Jose I Love you guys! I am so impressed and will tell everyone I know. I promise! You have no idea how happy I am and how smoothly everything went. As soon as I hear of anyone you better. Believe I will refer Wolff Mechanical ...

Eric W.

“Your installation crew was very professional and did a great job.”

Denise M.

“On Time! Completed work in a timely fashion. Very hard workers!”

Mary U.

“Jason and Jose did a great job on such a hot day. They kept me informed and I would recommend them and Wolff Mechanical for any work needed.”

Michael D.

“Great Job! Very Professional Crew.”

Frank & Jeanne H.

We are writing you to let you know how much we appreciate the high quality of service that has been provided to us by Mr. Martin Jarmilo of your company.We first met Mr. Jarmillo last January when our new heating and cooling system was being started up. He immediately struck us as an extremely knowledgeable and dedicated technician who is ...

P.Boyle

They did an amazing job and are a very professional outfit. I love my new unit and the fact that wolff mechanical went above and beyond when installing my unit to hide the copper line and place the a/c in an area where it would be very unlikely to get stolen from again. wolff mechanical is top-notch. all-around amazing service.

John & Joan Kablitz

We had our refrigeration unit replaced at our home office in Scottsdale on 6 July 2012.First, we would like to compliment your mechanical technician, Harold. Harold is a quality technician and a quality representative at Wolff. He gave us insight into our options… repair or replace. He was not in a “rush”, and answered all of our questions including a ...

Dave Walters

I had a Trane service tune up appointment this a.m. Your tech, Tony Woods, did a fine job and represented Wolff Mechanical in a very professional and businesslike manner. Tony conveyed confidence and sincere interest in his work – enough so, that I am motivated to drop you this memo. Thanks.

W. Jones

I wanted to let you know how much I appreciated the professionalism and quick response to my call on Thursday June 6 concerning my air conditioner not putting out cool air. The technician (Jaime) called me within 5 minutes. Then came out within an hour and a half. Found, repaired and gave me my invoice within 20 minutes after arriving. ...

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